Shipping Policy

Shipping Policy

WE CANNOT SHIP INTERNATIONALLY OUTSIDE OF THE UNITED STATES.  NO SHIPPING TO HAWAII.

SHIPPING METHOD
All jumping spiders are shipped via FedEx 2-Day through ShipYourReptile only, with insulated box and heat pack/ice pack as weather determines.  I only ship on Mondays, in case there is an issue, I can contact customer service and find your precious package without too much delay or having them stuck somewhere through the weekend.  

SHIPPING TEMPERATURE
I URGE customers NOT to ship when temperature lows fall below 36F and when temperature highs hit over 88F on day of delivery.  If customer still chooses to purchase, it will void the live arrival guarantee, even if held for pick-up.

HOLD FOR PICKUP
When temperatures fall into the ranges between 36F-40F and 80F-88F on your day of delivery, select hold for pick-up to ensure live arrival guarantee is applied to your order.  Hold for pick-up entails you picking up your package at your nearest FedEx hub (not a ship center).  I will e-mail you with pick-up address, or you can request the pick-up location out of the list of acceptable hubs.  Find a location by following the instructions in the next paragraph.

FIND A FEDEX HOLD FOR PICKUP LOCATION

Find HUB LOCATION here by inputting your zip code and filtering for "dangerous goods shipping" under services. 

SAFE TEMPERATURE
Safe temperatures for shipping to your door: 40F-80F on the day of delivery.

LIVE ARRIVAL AND ON TIME GUARANTEE
If your spider is dead on arrival when shipped within the safe temperatures to your door and for hold for pick-up, I can replace at cost of shipping or refund cost of spider if you send me proof within one hour of delivery time (as shown on tracking).  

If your spider arrives late, I will refund your shipping cost, minus packaging-associated costs (usually around $6).

**Actual shipping labels may differ in cost from the flat rate option the site's features are limited to, in the case there is a larger discrepancy than the additional for supplies and overhead I charge, I will include a spider that's larger (greater in value) or extra spiders OR upgrade shipping to overnight shipping.  I do try to include an extra, as availability allows in case of  DOAs (which is very rare to begin with).**

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